Savings include expenditures related to employee maintenance and support (infrastructure), support services (payroll and benefits), hours spent by legal teams on issues such as liability, compliance, and others, and recruiting expenses.
These substantial savings have propelled the outsourcing industry’s exponential rise. The majority of the Global 500 companies have already outsourced portions of their operations, and many smaller businesses have followed suit.
As a general rule, businesses of all sizes gain by rapidly scaling their operations, saving money, and concentrating their efforts on their core competencies. But for obvious reasons, small businesses feel the benefits of these benefits the most.
Hyperion’s clients range from those who have outsourced entire teams to those who have hired a single agent. Every client is important, and we work hard to give each of them the attention and service they deserve.
Clients also come to us for more traditional back-office support and call centre services, which we happily accommodate. Please see our Services page for a complete list of the services we can provide.
We will transport you to and from the airport in our VIP shuttle, make hotel arrangements for you, and provide you with a local guide who will recommend the best activities and eateries to enjoy during your downtime.
Hyperion can actively or passively oversee the performance of your team. The solution’s signing stage typically confirms this. The agreed-upon guidelines include oversight as part of the solution. Some clients choose to manage their teams from afar without the assistance of a manager.
Most clients, however, choose a middle ground where Hyperion designates a team coordinator who is responsible for
Each business operates differently, and Hyperion enables our clients to be as involved or as inactive as they like.
The contract enables you to manage the agents as if they were in-house employees while avoiding the costs and constraints associated with full-time employment, such as benefits, taxes, legal, and human resources.
Once you’ve identified the agents you wish to engage, Hyperion will onboard them and ensure they’re prepared and equipped for your assignment.
You can train your team directly (in person or remotely), indirectly (via manuals, online channels), or through a proxy using one of our trainers who will instruct, monitor, and improve your expanded team’s required capabilities.
Additionally, Hyperion offers an internal “Self Improvement Programme” in collaboration with our human resource department. The curriculum empowers participants and builds on their existing abilities.
Our adaptability enables us to modify the management process and reporting structure according to your preferences.
The framework begins with a warning to underperforming agents, followed by additional coaching, the development of a performance plan for the agent, additional monitoring and evaluation to ensure that the performance plan is working, when necessary, corrective actions (disciplinary measures), and finally, the agent’s replacement.
Each component of the performance management system is meticulously documented and given to you in real-time.
Recruitment Fee: The fee is $100 per agent required. The charge is in place to deter less serious inquiries. The recruitment fee is deducted from the first invoice upon completion of recruitment or refunded in full if Hyperion is unable to complete the post.
Security Deposit: The security deposit is equal to one month’s invoice and is required to reserve your agents until the start date. Until the deposit is paid, Hyperion cannot guarantee the availability of any agent introduced to you.
Adding more agents in the future will
Downsizing due to changes in the economic environment requires a one-month notice. Staff reductions as a result of an underperforming agent and Hyperion’s inability to identify a suitable replacement will result in no fees and a complete refund of the deposit paid for that particular seat.